Privacy Policy

1. Who we are

Styled Events Company provides balloon displays, props and event styling services.

Data controller: Styled Events Company
Contact email: hello@styledeventscompany.co.uk
Phone: 07800815008

2. What information we collect

We may collect and store the following:

Information you provide to us

  • Name, email address, phone number

  • Event details you submit, such as date, occasion type, theme, budget, venue area/postcode

  • Any photos or inspiration links you share

  • Messages you send us via forms, email, social media, or messaging

Information collected automatically when you use our website

  • Technical data (device type, browser, pages viewed, approximate location, IP address)

  • Cookie and tracking information (see Cookies section below)

3. How we use your information

We use your information to:

  • Respond to enquiries and provide quotes

  • Confirm bookings, take deposits/payments (if applicable), and deliver our services

  • Communicate with you about your booking (changes, logistics, timings)

  • Improve our website and marketing performance

  • Send marketing emails where you have opted in (you can unsubscribe any time)

4. Lawful bases for processing (UK GDPR)

We rely on the following lawful bases:

  • Contract – to provide quotes, bookings, and services you request

  • Legitimate interests – to run and improve our business (for example, record-keeping and improving our services), provided your rights don’t override these interests

  • Consent – for marketing emails, and for non-essential cookies/tracking (where required)

5. Marketing

If you opt in, we may send you emails about offers, updates, and availability. You can unsubscribe at any time using the link in the email.

We do not sell your personal information.

6. Cookies, analytics, and advertising

Our website uses cookies and similar technologies.

Essential cookies are needed for the site to function properly.
Non-essential cookies (such as analytics and advertising cookies) will only be used if you consent via our cookie banner. (You can change your preferences at any time.)

We may use:

  • Squarespace analytics/performance cookies to understand how visitors use our site

  • Google Analytics (GA4) to measure website usage and improve performance

  • Meta Pixel to measure advertising performance and help us show ads to people who may be interested (only where you consent to marketing cookies)

7. Where we get your data from

  • Directly from you (forms, email, calls, messages)

  • From your interactions with our social media pages

  • From cookies/tracking when you use our website (where you consent)

8. Who we share your information with

We may share your information with trusted service providers who help us run our business, for example:

  • Squarespace (website hosting, forms, email campaigns)

  • HubSpot (CRM to manage enquiries and customers)

  • Google (GA4 analytics)

  • Meta (Facebook/Instagram advertising and measurement)

  • Email tools we use for newsletters (for example, Squarespace Email Campaigns)

We only share what’s needed for the service, and we expect these providers to keep your data secure.

9. International transfers

Some of our providers may process data outside the UK (for example, in the US). Where this happens, safeguards are used (such as standard contractual clauses) to help protect your information. (You can contact us for more detail.)

10. How long we keep your information

We keep personal information only as long as needed:

  • Enquiries that don’t become bookings: typically [6–12 months]

  • Bookings/customers: typically [up to 6 years] for business and tax record-keeping

  • Marketing lists: until you unsubscribe, or we periodically clean inactive contacts

11. Your rights

You have rights under UK GDPR, including:

  • Access to your data

  • Correction of inaccurate data

  • Deletion of your data (in certain situations)

  • Restriction/objection to processing (in certain situations)

  • Data portability (in certain situations)

  • Withdraw consent at any time (where we rely on consent)

To exercise your rights, contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO).

12. Keeping your information secure

We take reasonable steps to protect your personal information and limit access to those who need it.

13. Children’s privacy

Our services are not directed at children, and we do not knowingly collect personal information from children.

14. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date.